We find it easy to work with Cythera. They are approachable, flexible and have taken the time to build deep relationships with our team. It is a partnership and a friendship. Cythera’s personalised, highly specialised service makes all the difference.
– IT Executive, Victorian Local Government Council
What were the key business drivers for pursuing a Managed Security Service?
We recognised how difficult it was to manage cyber security especially trying to find and retain specialised security resources. We determined that partnering with a specialist managed security services provider was the best approach to protect our business while also maximising the return on our limited budget.
How was onboarding of Cythera’s managed service?
The onboarding process was efficient, trouble-free and it reinforced our decision to select Cythera as our managed security services partner. Cythera guided us through the entire process and made sure to take the time to deliver a methodical outcome. We found a flexible provider that offered a personalised, specialised service and we knew that we were unlikely to get this from one of the big players in town.
What results have you been able to recognize using Cythera’s services?
We have improved our security posture and reduced our overall cyber risk. This has provided the executive with a much higher level of comfort and overall satisfaction. Cythera’s Managed Detection and Response service has provided significant security protection uplift across our business which delivers SOC as a service, automation, and proactive incident response. This capability ensures we can proactively and efficiently respond to unavoidable incidents, such as zero-day vulnerabilities, without impacting our internal workload.
How has Cythera been able to integrate with your existing team?
Cythera operates as an extension of our team. When we call there is an immediate response and the person that answers our call is the person that resolves our call. Cythera quickly addresses our questions and are more than willing to hold general discussion around technology or strategy. The last 18 months has been a massive learning curve and Cythera has been there, the entire way, to help support us through the process. We now have confidence of where the risks lie and how to respond. Cythera has been of great assistance through this entire process.
Why would you recommend Cythera’s to others?
We find it easy to work with Cythera. They are approachable, flexible and have taken the time to build deep relationships with our team. Conversations are not billed on 6-minute increments so we never feel rushed or pressured to work together. It is a partnership and a friendship. Cythera’s personalised, highly specialised service makes all the difference.
Was there anything Cythera can do to improve its services?
We would like Cythera to be included on the local government panel, but we also understand this is outside of their direct control. Data privacy and protection is important, and we would like to work with Cythera to understand the overlap and how we can manage the policy and procedural items with practical defences.
How would you describe life after 12 months with Cythera?
Less stressful! We now have confidence that Cythera’s service will help protect our business by detecting and responding to threats on our behalf. Before we had very limited protection capabilities or security resources to manage our cyber security posture.
Is there something else you might want to add?
We are very happy with Cythera’s services. The knowledge they have and the relationship we have built together has contributed to a great partnership. We have learnt a lot. We are no longer just running reports on data-security and cyber management, rather we have a partner that is with us every step of the way.